FAQ

Do I get a digital version of my portrait?

  • Yes! We send you a digital proof of your portrait after its completed.

Can I have more than 1 pet in my photo?

  • Yes! Click HERE to view our options for two, three, and four pets on 1 puzzle.

Do you draw humans?

  • We do! If you have a human in your photo, please ensure you count them as a "pet" when selecting your product. For example, if you have 1 pet and 1 human you would like to have drawn, please select our "Custom Two-Pet Portrait."

I don't have a photo of all of my pets together. Can I upload multiple photos to be included on the same puzzle?

  • Yes! We can take multiple photos and include them on the same puzzle.

    How are the portraits completed?

    • Each puzzle is digitally completed by hand by our team of digital artists. We then print the completed photo onto premium quality puzzle.

      What is each puzzles size?

      • Each puzzle is 285 pieces and 16.5" x 12" inches in size.

      What is the Puzzle Frame size?

      • The Puzzle Frame fits your 16.5" x 12" Pawzzle perfectly and has outer measurements of 18" x 13.8"
      What quality should the photo I upload be?
      • The better quality the photo the easier it will be for our artists to get a more accurate illustration. But don’t worry, we’ll let you know if we’re having any issues.

        Can I make changes after an order has been completed?

        • Please email getpawzzle@gmail.com immediately if you would like to make changes to your order. We can not guarantee we will be able to accept changes and they may require in additional charges.

        When will I receive my puzzle?

        • For USA orders, we estimate your order to arrive between 3-4 weeks after purchase. For International orders, we estimate your order to arrive between 4-5 weeks after purchase. Artist completion times and delivery times will be extended during this holiday season and USA orders are expected to arrive 4-6 weeks after purchase.